Shipping policy
SHIPPING POLICY
Last updated: September 24, 2026
SHIPPING ORIGIN
All PaganEDC orders are shipped from Lithuania, European Union.
At this time, orders are shipped using Lithuania Post (Lietuvos paštas).
ORDER PROCESSING
Orders are normally prepared and dispatched within 1–3 business days after successful payment.
Business days are Monday to Friday, excluding Lithuanian public holidays.
Processing time is separate from the delivery time.
Custom-made, personalised or made-to-order products may require additional preparation or production time. Where applicable, this will be stated on the product page or communicated to the customer separately.
If an unexpected delay affects the dispatch of your order, we will contact you where reasonably possible.
SHIPPING DESTINATIONS
We ship to most countries and regions available during checkout.
Available destinations may vary depending on Lithuania Post services, product type, legal restrictions and international shipping requirements.
If your country or region is not available during checkout, we are currently unable to ship the selected order to that destination.
Certain products, including knives, may not be available for delivery to all countries due to local laws, import restrictions or postal restrictions.
SHIPPING COSTS
Shipping costs depend on the destination country and are displayed during checkout before payment is completed.
Shipping rates may vary significantly between countries due to Lithuania Post international shipping rates.
Any free-shipping offer, minimum order requirement or promotional shipping rate is subject to the conditions displayed on the PaganEDC website or during checkout at the time the order is placed.
DELIVERY TIMES
Delivery time begins after the order has been dispatched.
International delivery times vary depending on the destination country, Lithuania Post, the destination country's postal service, customs processing and other circumstances outside our reasonable control.
Any estimated delivery time shown on our website, checkout or tracking information is provided for guidance unless expressly stated otherwise.
For consumer orders within the European Union, where no different delivery period has been agreed, goods will be delivered within the period required by applicable consumer law.
Deliveries outside the European Union may take longer due to customs procedures and local postal services.
TRACKING
Where tracking is included with the selected shipping service, tracking information will be provided after the order has been dispatched.
Tracking updates are provided by Lithuania Post and/or the postal operator in the destination country.
Please note that tracking information may not update immediately after dispatch and may update less frequently while an international shipment is in transit.
CUSTOMS, IMPORT DUTIES AND TAXES
Orders shipped from Lithuania to destinations within the European Union generally do not require customs import clearance solely because the goods are shipped from Lithuania.
Orders delivered outside the European Union may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.
Unless expressly stated otherwise during checkout, such charges are not included in the product price or shipping cost and may be payable by the recipient.
Customs procedures may delay international deliveries.
Customers are responsible for ensuring that the products they order may legally be imported into and received in their destination country.
RESTRICTED PRODUCTS
Certain products, including knives, may be subject to age restrictions, import restrictions, possession rules or shipping restrictions in the destination country.
Customers are responsible for complying with applicable local laws.
We reserve the right to cancel an order if we reasonably determine that the selected product cannot legally or safely be shipped to the destination.
If an order is cancelled before dispatch for this reason, the amount paid for the affected product will be refunded.
DELIVERY RESPONSIBILITY
For consumer orders, PaganEDC remains responsible for the goods while they are being transported using the delivery service arranged by us, subject to applicable law.
Responsibility for the goods generally passes to the customer when the goods are physically received by the customer or by a third party designated by the customer.
INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please check your delivery details carefully before completing your order.
If you notice an error after placing an order, contact us as soon as possible at info@paganedc.com.
We cannot guarantee that the address can be changed after an order has already been dispatched.
If an order is returned to us because an incorrect or incomplete delivery address was provided, we will contact the customer after receiving the returned shipment.
Additional shipping charges may apply if the customer requests reshipment, where permitted by applicable law.
UNCLAIMED OR RETURNED SHIPMENTS
If a shipment is returned to us because it was not collected, delivery was refused or delivery could not be completed for reasons attributable to the recipient, please contact us.
Once the returned shipment has been received, we will review the circumstances and inform you of the available options.
Any refund or reshipping cost will be handled in accordance with applicable consumer law and our Return & Refund Policy.
DELAYED SHIPMENTS
International postal deliveries may occasionally be delayed due to customs processing, postal service disruptions, peak shipping periods, public holidays, weather or other circumstances.
If your shipment appears significantly delayed, please contact us at info@paganedc.com and include your order number.
Where possible, we will assist in checking the shipment status with Lithuania Post.
Nothing in this Shipping Policy limits statutory rights relating to delayed or undelivered goods.
LOST OR DAMAGED SHIPMENTS
If your order arrives damaged or you believe that your shipment has been lost, please contact us at info@paganedc.com as soon as possible.
Please provide:
- your order number;
- a description of the issue; and
- photographs of the package and products if the shipment arrived damaged.
We will review the matter and, where appropriate, contact Lithuania Post regarding the shipment.
Your statutory consumer rights regarding damaged, defective, missing or non-conforming goods are not affected by this policy.
CONTACT
For shipping questions, please contact:
PaganEDC / MB Pagana
Email: info@paganedc.com
Lithuania, European Union